Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are processed after successful payment confirmation.

Processing times may vary depending on the product, supplier availability, weekends and public holidays.

SHIPPING DESTINATIONS

Available shipping destinations are shown during checkout. Shipping availability may vary depending on the product and destination country.

DELIVERY ESTIMATES

Estimated delivery times are displayed where available during the purchasing process or provided with the relevant order information.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may be affected by carrier operations, customs procedures, peak periods, public holidays, weather conditions and other circumstances outside our reasonable control.

SHIPPING COSTS

Any applicable shipping charges will be displayed or calculated during checkout before the customer completes the purchase.

TRACKING

Where tracking is available, tracking information will be provided after the order has been dispatched.

MULTIPLE PACKAGES

Orders containing multiple products may occasionally be shipped separately and may arrive at different times.

CUSTOMS AND IMPORT REQUIREMENTS

International shipments may be subject to customs procedures, import requirements or local charges depending on the destination and applicable law. Where such charges apply, responsibility will be determined according to the information presented during checkout and applicable consumer law.

INCORRECT ADDRESS

Customers should ensure that their delivery information is complete and accurate when placing an order.

If an address needs to be corrected, please contact us as soon as possible. Once an order has entered processing or has been dispatched, changes may no longer be possible.

LOST OR DAMAGED ORDERS

If an order arrives damaged or appears to have been lost in transit, please contact us with the order details so that the matter can be investigated and an appropriate solution provided.

CUSTOMER RIGHTS

Nothing in this Shipping Policy limits any mandatory rights available to consumers under applicable law.

CONTACT

For shipping or delivery questions, please use the contact information published on our website.